Policies
Reservations:
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability.
All appointments are booked over the phone at the phone number listed below, unless you are booking for a Fitness show. These appointments are booked on line.
*Please notify the beauty salon coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
Although we offer planned salon packages for your convenience, you are welcome to combine any of our salon services for a custom package that meets your needs.
Cancellation Policies and Fees:
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have travelled to the spa specifically for your service. For these reasons, we are obligated to compensate our staff for their time as well as make up for the lost revenue.
Group Bookings:
For parties of three or more, please contact our group coordinator and salon owner Stela McManus A completed contract and nonrefundable deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all parties of 5 or more.
Prices and Services:
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. Upon checkout, guests may choose their method of payment.
Gift Certificate Policy:
Gift Certificates are available in any amount and may be purchased at the spa or by phone at 203.927.0600. Out of town? Too busy? No problem. We will mail your gift certificate to you or email you an electronic one. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.
Gratuity:
Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash or check. With parties of 5 or more a 20% gratuity will be added to the final bill.
Check in:
We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course beyond the check-in policies, we invite all our guests receiving services to make full use of our relaxing environment here at Metro Beauty Lounge. Come early, bring a book, relax and enjoy a cup of complimentary tea, coffee, cocoa available in our relaxing area. Couples and spa parties are more than welcome to bring wine, and we will provide the glasses.
Spa Promotions:
Spa specials cannot be used in combination with any other offer, promotions or third part gift certificates.
Return Policy:
It is our mission to provide you with the highest-quality of spray tan and makeup products with your services. In fact, you may like these products so much that you wish to use them in your daily life! In the event you purchase any of our spa products and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately, we cannot provide cash refunds for returned products. Instead, a spa credit will be provided for any returned products to be used on any other products or spa services available here at Metro Beauty Lounge.
Kids:
We love kids, but please arrange a child care prior to arriving at Metro Beauty Lounge. We are not child safe environment.